Terms and conditions

1. Legal Notice

The website https://www.grandemary.com (hereinafter the “Site”) is open to any user of the Internet network.

It is edited by:

GrandeMary SAS (hereinafter “GrandeMary”), a simplified joint-stock company with capital of

10,000 euros, whose registered office is located at 137 boulevard Saint-Michel, 75005 Paris and registered with the Paris RCS under number 911 644 771, VAT number FR 22911644771.

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Publication Director: Marie-Eugénie Cotelle

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It is hosted by:   Wix / Wix Online Platform Limited / 1 Grant's Row, Dublin 2 D02HX96, Ireland.  

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2. Scope 

GrandeMary offers clothing products (the "Products") for sale to Internet users browsing the Site (hereinafter the "Customer").

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Part of our site operates on a pre-order system. By placing a pre-order, the customer acknowledges that if the pre-order objective mentioned on each pre-order product sheet is not reached at the end of the pre-order deadline, he will be reimbursed for his entire purchase, and the production of the pre-ordered item will not be launched. 

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Any order or pre-order (hereinafter the "Orders" or "Pre-orders") of Products appearing on the Site requires prior consultation of these general conditions (the "T&Cs") and their unreserved and irrevocable acceptance.

 

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GrandeMary reserves the right to adapt or modify these T&Cs at any time. It is agreed that in the event of modification, the version of the GCS applicable to any Order or Pre-order is that appearing online on the Site on the day the Order is placed.

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3. Products

In accordance with Article L. 111-1 of the Consumer Code, the company GrandeMary presents on the Site the Products for sale and their characteristics. The Customer has the possibility of knowing, before taking the final order, the essential characteristics of the Products he wishes to buy.

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The pre-order offers presented by GrandeMary are only valid within the limit of the time available and the quantity offered for the pre-order.

The photos representing the Products have only an indicative value. These photos, like the texts illustrating the Products, do not enter into the contractual field.

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4. Customer obligations

The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.

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The Customer undertakes to communicate to GrandeMary the actual information necessary for the performance of the service covered by these conditions as requested online and according to his situation, in particular his surname, first name, address, telephone and valid email.

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The Customer is responsible for the consequences arising from information transmitted that is false or inaccurate or whose recovery would be unlawful.

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Once the order has been placed, GrandeMary sends the Customer an e-mail confirming it. He informs him of the dispatch of the Products.

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The Customer can modify his data in the "my account" section.

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5. Order

Any order will only be validated after acceptance of payment.

GrandeMary reserves the right to cancel or refuse an order in the event of a dispute with the Customer on a previous order.

GrandeMary can accept orders while stocks last. It informs the Customer of the availability of the Products sold on the Site at the time of the order confirmation.

If, despite GrandeMary's vigilance, the products are unavailable, GrandeMary will inform the Customer by e-mail as soon as possible. The Customer may then cancel his order and be reimbursed, where applicable, for the sums already paid.

Definitive or temporary unavailability cannot in any way engage the responsibility of GrandeMary, nor can it give rise to any right to compensation or damages in favor of the Customer.

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6. Price

Prices are mentioned including any V.A.T. applicable in the delivery country located in European Union  but excluded any customs duties and other taxes applicable in non European Union countries, due by the customer upon reception depending on country legislation.

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The prices are only valid on the date of validation of the Order by the Customer.

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The prices do not take into account the delivery costs, invoiced in addition and indicated before the validation of the Order or Pre-order.

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7. Payments

The price is due when ordering and is payable by credit card and Paypal. Payment is made in euros.

Prices displayed in other currencies are for informational purposes only and  do not commit GrandeMary to the exchange conditions applied by the Customer's bank.

 

Credit card payments are performed via a payment security system that encrypts the transmission of bank data.

 

The GrandeMary company reserves the right to verify the data communicated by the buyer and to adopt all the measures necessary for their verification.

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A digital invoice will be sent to the buyer at the time of delivery.

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The delivered goods remain the property of GrandeMary until payment has been received. The transfer of risks to the Customer takes place upon delivery of the Products.

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The computerized registers, kept in GrandeMary's computer systems under reasonable security conditions, will be considered as proof of communications, Orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

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8. Delivery

The delivery is made to the delivery address indicated by the Customer, it being specified that this must be the address of residence of the Customer or of any other natural person of his choice, if this is clearly specified during the Order or Pre-order. Delivery cannot be made to hotels or PO boxes.

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The Customer acknowledges that, in the event of a Pre-order, the delivery time will be extended. The estimated delivery time appears on the product sheet at the time of purchase, and in the order confirmation email. The delivery time depends on the time needed and the volume of production of all the pre-ordered products.

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GrandeMary can not be held responsible for the consequences due to a delay in delivery not being its fault or being due to an act of force majeure.

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Delivery is deemed to have been made upon delivery of the Products to the Customer by the carrier, materialized by the control system used by the latter.

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Upon receipt of the Products, the Customer is required to check the condition of the packaging of the goods and report any damage due to the carrier on the delivery note, as well as to GrandeMary, within three (3) days by sending an email to   marie@grandemary.com.

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9. Right of withdrawal

Pursuant to Articles L.221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) clear days from the date of delivery of the Order to exercise his right of withdrawal on his Ordered.

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This period runs from the receipt of the Products by the Customer.

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The Customer must attach to his request for withdrawal a copy of the invoice or any other element allowing the Order in question to be identified, and its holder.

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Only the Customer identified as such with GrandeMary can exercise this right, to the exclusion of any other person, and in particular the person receiving the delivery (for example in the case of a gift).

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10. Returns and refund

The Customer has a period of 14 days after receipt of the package to return unused, unworn, unwashed items with their original label and packaging.

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Returns are offered from Metropolitan France (Corsica and Monaco included) to most countries of the European Union. To take advantage of free returns, please send an email to marie@grandmayr.com; we will send you a return label.

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Returns outside the European Union are the responsibility of the customer.

Please send an email to marie@grandemary.com and return the items to the following address:

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11. Legal guarantee

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded. 

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All complaints, requests for exchange or refund must be made by sending an email to   marie@grandemary.com   within 30 days of delivery . 

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The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the price invoiced and the return costs will be reimbursed to you on presentation of the supporting documents.

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12. Applicable law

The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

 

13. Intellectual Property

All elements of the Grandemary.com Site are and remain the exclusive intellectual property of the GrandeMary Company. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the GrandeMary Company. 

 

13. Archiving Evidence

The GrandeMary Company will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. 

The computerized registers of the GrandeMary Company will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

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